FAQs - Expert in Rivnut & Rivets Tools

Do you deliver?

Yes, we deliver to all locations worldwide.

Are you open on weekends?

Unfortunately, we are not open on weekends. Our opening hours are 8am - 4:30pm Monday to Friday.

Do you deal direct with the public?

Yes, all our products deal directly with the public.

What is the minimum purchase?

There is no minimum purchase for your orders at Dafra.

I have a big project to complete and I would like the best price on a large order of rivet and rivnuts?

Our team can help with this. Get in touch with us on (03) 9555 6872 or fill out our online website contact form and we'll promptly respond back as soon as possible.

I would like to buy a few items from your online store but I am not sure of the shipping cost?

The shipping cost will depend on the weight and location you'd need the order to be delivered to.

How do I make a purchase on dafra.com.au?

Currently customers can buy tools on our web site. Our new site will also have all the tools available for direct purchase. Fasteners will be available at a later date.

How can I find out about total tools products that are not on the Dafra website?

We suggest that you call our office and we will be more than happy to assist with your product-related enquiries.

Is it possible to purchase products that are out of stock?

Yes, we can order stock for you. This will depend on the quantity amount and item(s).

Where do you deliver to?

We deliver to all locations worldwide.

Do you deliver to PO (Post Office) box addresses?

Yes, but some tools are too large to fit in a PO box. We will let you know of the best delivery methods for your orders and purchases.

How much do you charge for delivery?

The delivery cost will depend on the weight and location the order is being delivered to.

Can you deliver to an address that is different to my billing address?

Yes, we can deliver to an address that is different from your billing address.

What payment types do you accept?

Currently, only credit card payments are accepted for orders.

How do I redeem an online promotion code?

At this stage, we do not offer online promotion codes on our website.

When will you debit my account?

Your account with be debited once the goods are ready to be shipped to your nominated location.

I have made a mistake on my order, how can I cancel it?

Please call our office and our team will be able to assist you.

What do I do if my order arrives damaged/faulty?

If you find your order is damaged upon arrival, please call our office and our team will be able to assist you.

How can I track my order?

We will provide you with a tracking number for your order via email.

I still haven't received my order despite receiving a dispatch email, what should I do?

Please call our office and we'll be able to assist you regarding your order and its tracking details.

Can you send via Australia post?

Yes, we can deliver your orders via Australia Post.

Can I pick up?

Yes, you can pick up your order at our physical store location, 1/7 Jarrah Drive, Braeside, VIC 3195.

Do your products meet Australian or international standards?

Yes, our products meet Australian and international standards for quality and performance.

Frequently Asked Questions

Any questions?

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